Terms and Conditions

© 2010 - 2012 PUKKADANK TERMS AND CONDITIONS


SHOPPING AT PUKKA/DANK

ITEMS AVAILABILITY
The merchandise available on pukkadank.com is subject to change. Despite our efforts in synchronizing the website merchandise with our stock, some items that appear on the website may be out of stock. In this case, we will automatically refund your payment and inform you about the unavailability shortly after the order is placed.

PAYMENT
We accept payments Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. You are not required to have a PayPal account to purchase from pukkadank.com, although if you already have a PayPal account you may use it.

SECURITY
This store uses PayPal for payments. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

SALES TAX AND CUSTOMS
As a responsible entity, we take care of paying our export duties/taxes in Turkey. Therefore, since customs and tax policies vary widely from country to country, You may be subject to import duties and taxes, which are levied once a shipment reaches your country. For orders shipped outside of Turkey, you should consult the customs legislation of your country. We do not take responsibility for duty fees, brokerage fees and shipment delays due to customs, if any. Those additional charges, in case required by your country, must be borne by you.

RETURN AND EXCHANGE POLICY
If for any personal reasons you wish to return or exchange your received notebooks, you must inform us within 15 days of the package delivery date. The returned/exchanged notebooks must not be used and must remain in their original packaging (shrink wrap). Shipping and handling fees are not refundable. All returns or exchanges must be authorized by us prior to the return; you will need to contact us prior to proceeding with a return. You will be provided with return/exchange instructions. We are not responsible for the loss, damage or delay of packages being returned/exchanged and we suggest you to use an insured shipping service that provides a tracking number.

In the case of a return, the balance will be refunded to you, via Paypal, within 5 business days of the arrival of the returned notebooks at our PUKKA/DANK warehouse in Turkey.

In the case of an exchange, we will adjust your balance via Paypal, and ship your new notebooks, within 5 business days of the arrival of the returned notebooks at our PUKKA/DANK warehouse in Turkey.

SHIPPING AND HANDLING

SHIPPING CARRIER & TRACKING
PTT Postal Service (Turkey) is the main carrier company used by pukkadank.com to deliver worldwide. All our sent packages are registered, but unfortunately international tracking offered by PTT is limited. Pukkadank.com doesn't commit to provide tracking numbers for international packages.

SHIPPING FEES
Shipping fees are based on the number of purchased items, the total weight of your package and your location. You can calculate your shipping costs, at any time, on your cart page, by choosing your country and then clicking on the "update total" button". This will make you aware of your shipping costs BEFORE checking out and processing to payment. In case of returns (wrong address or personal reasons), exchanges, non-received/unclaimed items, shipping and handling fees are not refundable.

DELIVERY TIMES
Delivery times vary between 1 to 6 weeks, depending on your location. An additional 0-3 business day processing time is also required for all orders. Some additional delays might also occur during holidays and after long weekends.

WRONG ADDRESS, NON-RECEIVED / UNCLAIMED ITEMS AND RETURNS
If the item is not received and sent back to us by the postal service company you will be charged the actual shipping fee. The price of the item will be credited once we receive the item. We will contact you to inform you when we receive the package.

SECURITY AND TERMS

PRIVACY POLICY

The following privacy policy applies to the products and services provided exclusively by: pukkadank.com

In this policy, the words "we", "us", "our" and "website" refer to Pukkadank.com. We want to make your shopping experience as safe as possible. Personal information provided to pukkadank.com will remain confidential and will not be sold or otherwise divulged to third parties without prior consent of the customer unless required by law or if the terms and conditions stated on this page are violated. We may use your contact information to contact you about new products, events or special promotions. If you wish not to receive such communications, you may remove yourself from our list by sending an e-mail to pukkadank@gmail.com. You may also remove yourself from the mailing list by clicking on the unsubscribe link that is present in all promotional emails that we send to our customers.

TERMS AND CONDITIONS

WEBSITE USE
All photography and videos are the property of pukkadank.com. No use of these may be made without the prior written consent from pukkadank.com. The logo, designs, advertisements, videos and photographic images described or displayed on the site are the intellectual property of pukkadank.com and may not be used without permission.

DISCLAIMER
By using this site, you assume full necessary servicing or repairs of any equipment you use in connection with your use of this site. You also assume that pukkadank.com shall not be liable for any damages of any kind related to your use of this site.

COMMUNICATIONS
We continuously make efforts to improve our service efficiency and customer service. Any suggestions, feedback, ideas or communication you provide us will help us get achieve this goal. Consequently, if you are on our mailing list, we may send you optional surveys, contests or promotions. However all the non personal information collected will be the property of pukkadank.com.

POLICY CHANGES
This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy at any time. If our information practices change in the future, we will notify you by posting the policy changes on our website.

Contact us
If you have any questions or suggestions regarding our privacy policy, if you wish to be removed from our mailing list or for any other information, you may contact us at pukkadank@gmail.com